Our response to COVID-19

***** Download the full version of the business continuity plan here *****

Dear customers,

Despite these challenging times, we wanted to share some good news with you. With the help of our local and international partners, we have not only created the following video but a full business continuity plan with 26 measures to guide us through this transition period and help us, as well as others, offer safe and pandemic-proof events in the future.

Knowing how important events are for the economy and our society, we are relentlessly advocating for subsides in order to help event organizers like ourselves and exhibitors recover from this crisis. Luxembourg authorities are working hand in hand with us to find appropriate solutions to help us get back on track!

What have we done so far?

COLLABORATE

Luxexpo The Box is part of the nationwide taskforce working on the elaboration of a safety quality mark for pandemic-proof events. Several existing and tested rules have been considered, compared, and adapted to the Luxembourg context.

INNOVATE

Events will no longer be the same post-COVID, but that’s good! At Luxexpo The Box, we genuinely believe that every constraint can be turned into an opportunity. That’s why we took the time to rethink procedures and redesign events to create an even better customer experience!

TAKE PRECAUTIONS

Complying with health and safety regulations is of utmost importance to us! Due to its size and adaptability, Luxexpo The Box will continue to provide plenty of space to exceed expectations and adapt to the latest standards, in particular physical distancing and sanitary regulations. We are also currently replacing our air filters with the newest high performing class F9.

CONNECT

Immersive experiences and hybrid events are the future! Yet, to enable this high level of engagement and connectivity at our events, we have had to step up the game by investing in the newest generation of WIFI, Wi-Fi 6, which allows thousands of visitors to access our WIFI network at the same time.

SUPPORT

Besides exploring new ways to lower rental costs for exhibitors and other clients, we have revised our terms and conditions to provide legal certainty in the context of the pandemic. This includes rapid refunds of prepayments in case of cancellation so that you do not have to take any financial risk when registering for our trade fairs (Home Expo, VAKANZ, Antiques & Art Fair, Springbreak).